State Farm® Insurance Agent Terrence Bailey
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Omar M
August 26, 2025
5
out of
5
rating by Omar M
"I had an excellent experience working with Sima! Very knowledgeable, patient, and took the time to explain all of my options in a way that was easy to understand. I truly felt like they had my best interests at heart. They responded quickly to my questions, provided clear guidance, and made the entire process stress-free. I highly recommend Sima to anyone looking for reliable, professional, and caring insurance service."
saji mohammad
August 25, 2025
5
out of
5
rating by saji mohammad
"كلمة شكر وامتنان للأخت الفاضلة سيما على الخدمة الرئعة والمساعدة"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Hannah Capuno
August 22, 2025
5
out of
5
rating by Hannah Capuno
"This State Farm branch is the best! I had the pleasure of working with Kandace Abbott. She is AMAZING, and she made our auto and home insurance process a walk in the park, getting us significant savings. Super friendly and knowledgeable, and always ready to tackle my questions. I highly recommend her to anyone looking for an insurance agency and agent that puts customers first."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Brian Montgomery
August 21, 2025
5
out of
5
rating by Brian Montgomery
"I reached out for some quotes on homeowners as well as auto insurance. Kandace provided me with all the information I needed to move forward with my decision. I would recommend anyone who is needing quotes, information and/or insurance itself to give her a call and see what she could possibly do for you too! Thank you again for all your help."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Deena Gilbert
August 21, 2025
5
out of
5
rating by Deena Gilbert
"Kandace was very pleasant and professional to work with. Answered any and all questions I had and got back with me in a very timely manner. Would definitely recommend."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
يوسف ابو نادر
July 30, 2025
5
out of
5
rating by يوسف ابو نادر
"Best service and they are very respectful. Thank you. Special thanks to Sima"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
SARAA SRAA
July 29, 2025
5
out of
5
rating by SARAA SRAA
"شكرا كتير انسةSima شغلها كتير ممتازة"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
T Goode
July 28, 2025
5
out of
5
rating by T Goode
"Great support. Kandace made the switch easy."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Hussein Albader
July 18, 2025
5
out of
5
rating by Hussein Albader
"They are very friendly thanks Sima"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Barbara Calloway
June 25, 2025
5
out of
5
rating by Barbara Calloway
"I have been with this agency since the late 1980's for good reason. They are the best people to deal with and they have always taken care of our needs. We have life, home and auto with them. If you're looking for insurance and people who are there for you, look no further than Terrance Bailey and his staff. They always go the extra mile. You won't be sorry."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Karen Loyd
June 24, 2025
5
out of
5
rating by Karen Loyd
"Great people to work with! Friendly & helpful!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
malband burhan84
May 12, 2025
5
out of
5
rating by malband burhan84
"Sima Omar did an outstanding job assisting me with my insurance needs! Her professionalism, knowledge, and excellent customer service skills made the entire process seamless."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
rozhan faisal abdullah
May 12, 2025
5
out of
5
rating by rozhan faisal abdullah
"5 stars! Sima at Terrence Bailey State Farm is amazing. She helped me with my insurance needs after moving from Boston. Quick, informative, friendly,and respectful. Highly recommend."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Clint Myers
May 6, 2025
5
out of
5
rating by Clint Myers
"Kandace was my Louisville agent recently. I up dated the policy on my truck. Her and I exchange a dozen phone calls on this day. Always answered each time. Answered all my questions quickly. Ultimately the fallow through on the whole encounter was top notch! Thanks again"
We responded:
"Clint, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Noel Schulman
May 5, 2025
5
out of
5
rating by Noel Schulman
"Terrence and his team are the best!"
We responded:
"Noel, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Harold Wagner
April 28, 2025
1
out of
5
rating by Harold Wagner
"Policy states no claims for 9 years but must be on the same vehicle for 9 years? How many people keep the same vehicle for 9 years. Looks like a huge loophole for the insurance companies. Thank you big insurance."
We responded:
"We regret to hear about your unfavorable experience. After reviewing our records, I confirmed that you are not a client of our agency. You were given incorrect information. If you have no at-fault accidents in 3, 6 or 9 years plus, you get the accident free discount. It is based on your policy not the car. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."
Loreen Saeed
April 8, 2025
5
out of
5
rating by Loreen Saeed
"I recently contacted Terrence Bailey State farm office for a quote, I was blown away by their exceptional customer service. I talked to A lovely lady Sima was knowledgeable, friendly, and went above and beyond to answer my questions. I would highly recommend to anyone looking for a hassle-free insurance experience.""
We responded:
"Thank you for your 5-star review! Sima is the BEST. My State Farm team and I are happy to be your good neighbor!"
Karen Clark
March 24, 2025
5
out of
5
rating by Karen Clark
"I had called the office for insurance quotes on home and auto’s. Kandace provided good service and helped with all my needs. A very sweet young lady!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
pezhman hassanzadeh
March 23, 2025
5
out of
5
rating by pezhman hassanzadeh
"I recently insured my car and home with Terrence Bailey office, and I was impressed with how they were friendly . Thank you Sima for being so patient , I appreciated the clarity of information provided."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
SweetLadyT Wallace
March 21, 2025
5
out of
5
rating by SweetLadyT Wallace
"Very helpful with issues and my needs were met. 5yrs of good service !"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Lorana Hamza
March 21, 2025
5
out of
5
rating by Lorana Hamza
"I had the pleasure of working with Sima on my insurance policy, and she were absolutely fantastic. Their communication skills, knowledge, and kindness made the entire process seamless. 5 stars!""
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Carla Thompson
March 8, 2025
5
out of
5
rating by Carla Thompson
"Terrence and his staff are always super accommodating, friendly and will get the help you need right away. They have taken care of our personal and business needs for over a decade and they provide a great service and product!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Akram Mushtak
March 8, 2025
5
out of
5
rating by Akram Mushtak
"I highly appreciate Sima Omar cooperation and professional costumer services that I received from her since I applied for insurance at this agency. Wish you continuing progress and success."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
bave nazo
February 27, 2025
5
out of
5
rating by bave nazo
"Big thanks to Sima for her wonderful service"
We responded:
"Thank for the 5 star review. Sima is wonderful and we appreciate her very much. Thank you for your business and confidence in our agency."
Hamoke Hawil
February 26, 2025
5
out of
5
rating by Hamoke Hawil
"Thank you very much Sima for your kindness and your wonderful expertise."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"